Refund & Returns Policy

Your satisfaction matters to us. If something isn't quite right with your order, we're here to help make it right.

Contact Us First

If you receive a damaged, incorrect, or defective item, please reach out to us within a reasonable time after receiving your order. The sooner you contact us, the better we can help resolve the issue.

What to Include

When you contact us, please include:

Your order number
A clear photo of the item and packaging (this helps us understand the issue quickly)
A brief description of the problem

How We Resolve Issues

Once we review your situation, we'll work with you to find the best solution. Depending on the circumstances, we may offer a replacement, a resend, a store credit, or a refund — each case is reviewed individually to find a fair resolution.

Customized & Personalized Items

Customized, engraved, or made-to-order items are created specifically for you. If there is a defect or error on our part, we will make it right. Otherwise, these items are generally not eligible for return or exchange.

Damaged in Transit

We take great care in packaging your items, but occasionally damage can happen during shipping. If your item arrives damaged, please contact us with photos as soon as possible so we can help resolve it.

Return Shipping

Return shipping arrangements depend on the situation. If the issue is on our end (wrong item, defective product, damage in transit), we will work with you to find a solution that doesn't cause you extra hassle. If you simply changed your mind, please contact us and we'll discuss the options available.

Processing Times

Once we receive your photos and details, we'll review your case and get back to you as quickly as possible. Resolution times may vary depending on the issue and any follow-up information needed.