Frequently Asked Questions
Orders & shipping
How long does shipping take? Orders are packed within 1–3 business days. International delivery usually takes 7–15 business days depending on destination; tracking is provided for every order.
Do you ship worldwide? Yes — we ship from our partner facilities to most countries. Customs duties, if any, are the buyer's responsibility and vary by country.
Can I track my order? Absolutely. The tracking number is uploaded to your order automatically once your parcel is dispatched.
Products & quality
Are the gemstones real? Natural stones (jade, hematite, agate, pearl) are as described on each listing; lab-created gems (CZ, opal, moissanite) are always clearly labeled.
Are your bracelets adjustable? Most red-string and cord bracelets are adjustable with a sliding knot; ring sizes are listed per variant.
Returns & after-sales
What if my gift arrives damaged? Message us within 7 days with a photo — we'll send a replacement or refund, your choice.
Can I return for a refund? Yes, within 30 days of delivery for unworn items in original packaging.
China sourcing service
How does your sourcing service work? Tell us what you want → we quote within 48h → we purchase, quality-check, pack, and ship internationally → you receive it with full tracking. A detailed guide is on our Personal Shopping & China Sourcing page.
Is there a minimum order? No minimum — single-item sourcing and bulk orders are both welcome.
以礼结缘，专属好运 — questions are welcome; every answer is a step toward the right gift.